Refund Policy

1. Policy overview

• All payments made towards She Starts programmes are for structured training, guidance, and support services.
• As a general policy, all fees are non-refundable once enrolment is confirmed.

2. Exception to refund

• Refunds are not applicable by default.
• Refund protection is available only under the Structured Career Restart Guarantee, subject to strict eligibility conditions.
• Participants must refer to the Guarantee Terms in our Terms & Conditions and meet all requirements.

3. Non-refundable scenarios

Refunds will not be provided in the following cases:

• Change of mind after enrolment
• Inability to attend sessions due to personal reasons
• Lack of time or commitment
• Dissatisfaction without meeting participation requirements
• Partial completion of the programme
• Failure to follow instructions or guidance
• Voluntary withdrawal from the programme
• Failure to complete payment commitments

4. Guarantee-based refund eligibility

A refund may be considered only if:

• The participant has completed the programme
• All eligibility conditions under the guarantee are met
• No career restart outcome is achieved within the defined support period
• All claims are subject to verification

5. Required documentation

To request a refund under the guarantee, participants must provide:

• Proof of assignment completion
• Attendance records
• Mock interview participation records
• Job application tracking details
• Communication logs, if required

6. Refund request process

• Refund requests must be submitted within 7 days after completion of the support period.
• Requests must be sent through official communication channels (email or WhatsApp).
• Each request will be reviewed based on eligibility and compliance.

7. Processing timeline

• Review duration: 7–14 working days.
• Approved refunds will be processed to the original payment method.

8. Right to reject

Internzity / She Starts reserves the right to reject refund requests if:

• Eligibility conditions are not met
• Participation is incomplete
• Required proof is not provided
• Terms have been violated

9. Clarification on outcomes

• She Starts provides structured preparation and support.
• Final hiring decisions are made by external employers.
• Refund eligibility is based on participation and compliance, not expectations alone.

10. Contact

For refund-related queries: restart@shestarts.online or WhatsApp +91 7510115886.